MCL - Wales
Who are MCL Wales?
MCL Wales is a growing mid-sized business delivering end-to-end construction and logistics services across South Wales. With new contracts coming in rapidly, they struggled to keep up with workforce demands, compliance obligations, and employee engagement.
The challenges
Operational Gaps
- Lack of workforce planning leading to reactive hiring
- Overstretched line managers with unclear HR support structure
Compliance Pressures
- Untracked training certifications and safety records
- Missing audit trails and inconsistent right-to-work checks
Employee Engagement
- Low morale in field-based teams
- Limited recognition and unclear career pathways
Absence Management
- No formal absence tracking system
- High short-term absences impacting project deadlines
The Solution? MCL - Wales partnered with AP HR Consulting Services!
Here is what we did:
Workforce Planning Strategy
- Introduced a quarterly workforce review to forecast staffing needs
- Built a skills matrix to identify internal talent gaps
- Implemented shift planning tools to balance workloads
Compliance Strengthening
- Created a centralised compliance dashboard for tracking legal requirements
- Standardised onboarding packs and safety training records
- Trained managers on handling right-to-work documentation
Boosting Employee Engagement
- Launched a structured onboarding process to improve first impressions
- Introduced mobile-friendly surveys to collect frontline feedback
- Built a rewards scheme linked to attendance and project milestones
Absence and Performance Management
- Implemented absence tracking system with real-time reporting
- Trained managers on return-to-work conversations
- Introduced clear triggers and support plans for repeated absences
The Results
Operational Control
- Reduced unplanned absences by 27%
- Improved manager confidence in handling people matters
Compliance Confidence
- Passed internal audit with 100% record accuracy
- Reduced risk of fines and project delays
Employee Morale
- Employee satisfaction scores improved by 22%
- Increased retention across skilled labour roles
Performance and Planning
- Smoother resource allocation across sites
- Better project delivery with consistent team availability
Testimonial
"Working with AP HR helped us professionalise how we manage people. We’re now more compliant, more confident, and better organised — both on site and in the office. Their support has been a game-changer for us."
— Operations Director, MCL Wales
How can we help your business?
Book a free 20 minute consultation to find out how our tailored solutions can help your business today!